Shipping

1, Shipping

2, Return

Shipping

To express our gratitude for your gracious support,  buyitems is providing a FREE International Standard Shipping on all orders above $100.00 usd only.

We are proud to offer international shipping services that currently operates in the US and over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Shipping Notice: (Average delivery times)


 FREE STANDARD SHIPPING ABOVE $100.00 USD ONLY
OR [FLAT RATE: $10.00 ONLY]
(7-15 Business Days)		 SHIPPING, HANDLING & INSURANCE COVERAGE
FLAT RATE: $32.00 USD ONLY
(5-10 Business Days) 
Customs ConfiscationNot coveredCovered
Extra Protection on order packagingNOYES
Tracking Details?YESYES
Order Processing Time2-3 days (excluding weekends & holidays)12-16 hours (excluding weekends & holidays)
Shipping Courier/AgentDHL/UPS/EMS/DPD/FEDEXDHL/UPS/EMS/DPD/FEDEX
Delivery time to USA  & Canada 7-12 days5-7 days
Delivery time to UK 7-15 days6-12 days
Delivery time to Europe 7-15 days6-12 days
Rest of the world 6-20 days6-15 days
Countries we DO NOT Deliver to China, North KoreaChina, North Korea

OUR PAID SHIPPING OPTION MAINLY COVERS HANDLING & INSURANCE. THAT MEANS YOUR ORDER WILL BE GIVEN EXTRA PROTECTION AND BUBBLE WRAPPING. YOU WILL ALSO BE COVERED FOR FREE IF YOUR ORDER IS BEING CONFISCATED BY CUSTOMS OR LOST IN ANY CASE. SHIPPING COURIER IS CAREFULLY SELECTED BEST FOR YOU BY OUR SHIPPING AGENTS WHO ARE WELL AWARE OF CUSTOMS CLEARANCE ALL AROUND THE WORLD.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Shipping confirmation emails may occasionally be sent without tracking numbers. If this is to occur, you will receive a second confirmation email when the warehouse has attached tracking to your order. Please allow up to 72 hours for your tracking information to be updated.

We ship to:

Asia:  Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan via EMS/DHL.

Other Asia: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab, Uzbekistan via Aramex/DHL.

America: US and Canada via DHL.

Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile etc, via DHL.

Main Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovak, UK etc. via DHL/Fedex/DPD.

Other Europe: Romania, Russian, Ukraine, Turkey, Portugal, Estonia, Greece etc, via EMS/DHL/Fedex/DPD.

Oceania: Australia and New Zealand via EMS.

Backorders

We cannot guarantee that we will have all items in stock all the time, if your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available or we can reimburse the full amount back to you in life-time store credits. If you have a critical or time-sensitive need, feel free to email us or direct message us on Instagram to ensure your order reaches you as soon as you need it.

Delivery Guarantee

  1. Your order will be shipped to you fully assured.
  2. Please make sure someone will be available to receive your order, otherwise, your package may be returned to us.

Delays

Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification

Return

To provide a better shopping experience, we are confidence enough to accept returns on any unsatisfied order!

Our warranty last for 14 days from the date your order was received, please note if 14 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

For an eligible return;

  1. Your item must be unused and in the same condition that you received it.
  2. It must also be in the original packaging.
  3. For sizing matters or other related issue, shipping fees back to us will not be covered and will be bared by the customer itself, however, we will be happy to give you a one-time exchange free of charge.
  4. We highly recommend returning all items using a traceable shipping method, as we will not be held liable for lost packages.
  5. Any return or exchange item will have to be received by us first before we are able to further process your request.

To complete your return, we require a receipt or proof of purchase such as order number and invoice confirmation number from us that was sent to you when your order was placed.

Notice: Do not send your purchase back to our sender’s address, we will be sending you a returning address once you reach out to us. A 15% restocking fees will apply for cash refunds, or a full refund on life-time store credits, so you can shop with us again anytime.

 

 

Not Accepted:

  1. Items not in its original condition, has damaged or missing parts for reasons which are not due to our error.
  2. Items which are returned after 7 days of receiving your order.

Refunds:

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and an exact amount spent during your purchase will be credited back to you in STORE CREDITS with a one time special code being emailed to you, within 24 hours after inspection.

*If for any reason you are not satisfied, kindly contact one of our support team from Whatsapp or Instagram to resolve your issue.

Exchanges (if applicable)

We only replace items that are defective or damaged and if you need to exchange it for the same item, send us an email at [email protected], the arrangement will be made to the closest delivery location to our warehouse for you to send it back.

You will be responsible for paying for your own shipping costs for returning your item in which shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund into store credits.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not be held liable for any loss packages.